1. GENERAL DATA

These General Terms and Conditions are an integral part of the package travel arrangements (hereinafter: the Arrangement), and thus the Travel Organization Agreement (hereinafter: the Agreement), which, with the travel agency LEONIDAS TRAVEL Ltd., Becićeva ulica 6, Rijeka: LT) is signed by the Client (hereinafter: Client). All data and terms in the program and in these General Terms and Conditions shall be binding on LT and the Client, unless otherwise agreed.

 

  1. BASIC DATA

Company: LEONIDAS TRAVEL Ltd., for tourism and services, tourist agency

Abbreviated company: LEONIDAS TRAVEL Ltd.

Becićeva ulica 6, Rijeka, Croatia

Registered at the Commercial Court in Rijeka

MBS: 040282856, OIB: 91624047394

Privredna Banka Zagreb, IBAN: HR5823400091110520369

Amount of share capital: HRK 20.000,00, paid in full

Competent authority whose official supervision is subject to the activities of the tourist agency: Ministry of Tourism, Independent Sector of Tourism Inspection, Trg maršala Tita 8 / I, 10000 Zagreb; turisticka.inspekcija@mint.hr

 

  1. PAYMENT METHODS

The Client can purchase services directly from LT via a bank account, a credit card application form, a credit card payment via the Internet, or through an authorized partner (Travel Agency or independent tourist consultant).

Accepted credit cards are MasterCard®, Visa® and American Express®. A Client´s credit card will be charged in local currency (HRK) at the purchase rate valid on the day the bank charges the fee. For this reason, there are possible deviations in the price quoted in the offer and actually charged on the credit card of the Client.

Payment made in other currencies is possible only when approved by LT.

IMPORTANT NOTE: The client’s credit card will be charged in the local currency and will be exchanged by the client’s bank at the exchange rate applicable on the day the bank processes the charge. For this reason, there may be a variation in the U.S. price quoted and the actual rate processed on the client’s credit card.

 

  1. BOOKING PROCESS

Immediately upon reservation, the Client pays as deposit, 30% of the total amount, of all travel expenses. The remaining amount fully dues 60 days prior to the first service.

For reservations made within 60 days to 15 days prior to the first service, the entire payment must be made within 7 days of the made reservation. For reservations made within 14 days of first service, a full payment must be made within 24 hours of making the reservation. The reservation can be cancelled until the deposit/payment is made in the above mentioned periods and for each cancellation fee is charged according to the amounts specified in Item 7 of this Terms and Conditions.

Any change made to the route plan, will be charged according to the above mentioned. Any changes to the route plan made during your stay in Croatia, must be paid within 4 hours of the made reservation.

IMPORTANT NOTE: The cancellation policy may differ from the above conditions, depending on the services included in the roadmap. Upon reservation, the Client will be provided with an individual payment option, and the above terms will not be taken into account.

 

  1. ONLINE PAYMENT AND SECURITY

For security reasons, after the online payment has been made, the credit card will not be automatically charged. LT will monitor and manually approve each payment during the working hours. Your reservation will be complete and confirmed after your payment has been approved.

 

LT uses the WSPay Internet payment system. WSPay applies state-of-the-art data protection standards – PCI DSS Certified and Secure Socket Layer (SSL) protocol with 256-bit encryption and transport layer protocol (TLS) that provides data exchange between WSPay and credit card companies authorized in a private network protected from unauthorized access.

 

  1. ADDITIONAL PURCHASE

In cases where LT’s payments are made through a credit card application form, for any additional services that are not initially envisaged in the offer, LT will directly charge the credit card of the Client only after receiving the direct written confirmation of the credit card holder by e-mail, fax or SMS. No additional form of authorization for this service is required.

The total amount of all the additional services together cannot exceed the price of the trip itself. In case of exceeding the amount of travel costs, a new authorization form will be required.

In cases where LT offers are made through a bank account or internet via credit card, for any additional services that are not initially envisaged in the offer, the Client will have to repeat the payment via WSPay website or a bank transaction.

 

 

  1. CANCELLATION POLICY

In case of cancellation of a reservation made via LT, the above mentioned penalties will apply:

  • 15% of the certificate up to 45 days prior to the first service;
  • 30% of 44 to 25 days before the first service;
  • 50% of 24 to 15 days prior to the first service;
  • 75% of 14 to 7 days prior to providing the first service;
  • 100% if it is 6 business days less than the first service.

These percentages are the total cost of travel arrangements contracted by LT, and not yet paid amounts. All the above refers to working days, from Monday to Friday, between 9 am and 5 pm, calculated by date and time in Croatia.

Whether or not some hotel and service cancellation policies are more restrictive than those listed above, cancellation policy will be applied.

IMPORTANT NOTE: Depending on the services included in the travel plan created for passengers, the cancellation policy may differ from the above conditions. Upon reservation, the individual cancellation clauses will be provided to the             Client, while the above conditions will not be taken into account.

 

  1. TRANSPORT SERVICE DELAY POLICY

Transportation services are planned for the maximum waiting time for pick-ups up to 30 minutes and for transport to the airport for up to 1 hour, after which time LT will not be able to complete the agreed service.

If you inform us in time about the need to wait for the purpose of transport, over time planned for waiting, LT will provide the transport or pick up above the above-mentioned service limit. In that case, for each overdue, a fee of EUR 50.00 will be applied automatically.

 

  1. CONCIERGE SERVICE AND CHANGES

LT proposes not to change your existing reservation during the season (from April to November) in order not to compromise the high quality of our services. If you contact us in time, at least 48 hours before the start of the service, LT will check the availability and the possibility of changing the reservation. If it is possible to make a change, a fee of 100.00 EUR will be charged.

Free concierge service is available between 08:00 am and 8:00 pm. Use of this service outside working hours, could be charged.

Concierge services are excluded in case of emergency. The conversation will be recorded for future reference. When Clients purchase our “Butler service”, no additional fees for “changes” or “out of time”, will apply.

 

  1. INSURANCE

Bookings are secured through the general insurance policy (Generali osiguranje ddn P13-1020191920), while the money is secured by the insurance policy (Generali osiguranje br. N15-1020000486).

In addition to this, LT offers its passengers and accident insurance as part of its arrangements, as well as sickness and illnesses in travel, baggage damage and loss, voluntary health insurance during travel and stay abroad, travel cancellation insurance and insurance to cover the costs of assistance and the return of the passenger to the starting point in case of accident and illness, transport insurance, which can be additionally contracted through LT for the whole of the Republic of Croatia. LT will inform Clients of the contents of the valid liability insurance contract that the Organizer causes to the Contractor by non-fulfilment, partial fulfilment or unsatisfactory fulfilment of the obligations referring to the Package-arrangement and make available information on the content of such insurance, as well as the general terms and conditions of the insurance contract.

Upon confirmation of the reservation, the Client confirms and agrees to the LT insurance policy. If a client does not stipulate additional insurance, LT considers that all additional insurance policies have been stipulated in his/hers home country.

LT strongly advises to all its clients to purchase insurance policies in case of expiration or interruption of travel.

 

  1. INFORMATION AUTHENTICITY AND ACCURACY

General tourist information about providers of our tourist services, tourist services itself and related services, as well as stipulating and buying products and services, are available on our website. LT provides accurate and high quality information to its Clients.

All information, data, and images/pictures associated with specific area, are collected by LT service provider, and assume no responsibility for any errors or omissions of such data or images/picture by LT itself.

 

  1. COMPLAINT

Pursuant to the provisions of Articles 6 and 21 of the Tourism Supply Act (OG 130/17) as well as the provisions of Art. 10 of the Consumer Protection Act (OG 41/14, 110/15) Clients are entitled to submit complaints about the quality of our services in writing or in person at the following address:

Leonidas Travel Ltd

Becićeva 6,

51000 Rijeka, HR

Or by e-mail: info@leonidastravel.com

In case of incomplete or poorly performed services from a contracted arrangement, a Client may, at the point of delivery of the service, address the Organizer by submitting the complaint in accordance with these General Terms and Conditions.

If the Client does not accept the solicitation of a complaint in the same place as the contracted service, LT is not obliged to accept the subsequent traveller’s claim.

The Client may contact LT and upon completion of the package tour, within a reasonable time, with the complaint or request for a reduction the price or compensation. LT will immediately acknowledge receipt of your complaint, and immediately and at the latest within 15 days of receiving the receipt, respond. The mandatory information that are required for filling the complaint is: the name and surname of the person submitting the complaint and the exact address for the submission of the response. The Client is obliged to explain the reasons for filing the complaint and to present the relevant evidence.

LT will only deal with fully-filed complaints and will keep a written record of the complaints, filed at least one year from the date of their receipt.

Until the Organizer makes a decision on the complaint, the Client negates the mediation of any other institution or competent authority, the right to file a lawsuit and to provide information to third parties or public media.

A reasonable decrease in the cost per complaint can reach: the amount of the unused part of the service, the difference in price due to the lower category of accommodation and other capacity than the contracted ones. This excludes the right of the passenger to compensate for the ideal damage unless he is insured with an insurance company that covers the damage.

 

  1. INCREASE/DECREASE OF PRICE

The price of the Package-arrangement may only be increased if specific costs (e.g. fuel prices, tax rates or travel services charge included in the contract by a third party) are increased and, if that is specifically agreed  in the contract, and in any event not later than 20 days before the start a package holiday. If the increase of the price exceeds 8% of package price, the passenger can terminate the contract. If the Organizer holds the right to increase the price, the Client has the right on decreasing of price, if the relevant costs are reduced.

A passenger has the right to an appropriate decrease in the price for any period during which there was inconsistency in contractual travel in the package arrangement, unless LT proves that non-compliance is attributable to the Client.

 

  1. LEONIDAS TRAVEL Ltd OBLIGATIONS

LT is committed to providing services and selecting service providers in accordance with best business practices as well as caring for the rights and interests of passengers in accordance with the best tourist practice. LT is obliged to provide the passenger with all agreed services for the particular package and to provide information in case of possible non-performance of the service or part of the service. LT is obliged to comply with all the obligations stated in its programs in full and as described, unless force majeure or changed circumstances. In such cases, LT will offer a replacement solution if possible. LT is not required to provide services beyond these Terms and Conditions.

 

  1. CLIENTS OBLIGATIONS

The Client is obliged to comply with the regulations of the Republic of Croatia, the country in which he/she travels and obeys the order in the hotel and other facilities, cooperate with the organizer and the service providers. The Client is personally liable for any damage he/she causes, in particular for damage resulting from non-compliance with these Terms and Conditions. The Client is liable for the damage he caused to be covered immediately at the reception of the hotel and in another place designated by the natural or legal person who suffered the damage.

 

  1. FINAL PROVISIONS

These General Terms and Conditions are an integral part of the contract concluded by the Client with LT. Possible or expected aberration from these Terms will be listed along with the travel program. By signing a contract or paying to LT, the Client fully accepts the program and these General Terms and Conditions.

By confirming the reservation, the Client confirms that he has read, understood and accepted the General Terms and Conditions of LT.

LT reserves the right to change the terms and conditions of use of the Website and other terms of business. Changes do not affect already made and paid reservations.

These websites are intended for personal, non-commercial use. It is not permissible to modify, copy, distribute, display, publish or otherwise transfer or sell any information, service or product that is published on this site.

These pages may contain links to other companies or individuals. These links are only for your information, and LT is not responsible for the accuracy of the information or content of those sites.


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